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Our Site Security
We utilize RackSpace servers, which are continually monitored, firewall protected and updated with the latest patches and upgrades by the most advanced server engineers and IT professionals in the industry. We have 128-bit SSL encryption by Thawte and we utilize a third party security service, ScanAlert to protect your payment information, so you can feel secure and confident that your information is safe with us! We are also represented by the BBB online reliability seal. (Click below to verify our security partners.)
Every order placed online through Vitamingiantstore.com must pass industry-standard Max Mind fraud checks, including verification of billing and shipping addresses, computer IP address, e-mail address, etc. before capturing payment and authorizing shipment. From time to time orders may be red flagged by our system and require further verification. We do this to protect cardmembers from credit card fraud.
Our customer service department may request that you complete a Credit Card Authorization Form. When you have completed the form, please print and fax it to 574.272.2222 You must also include a front and back copy of your credit card for verification purposes. We do this for the protection of cardmembers and our valued customers.
Payment Options
We accept the following payment methods:
Credit Cards - We accept the following major credit cards: MasterCard, Visa, Discover, and American Express. We reserve the right to request additional verification documentation for orders greater than $1000.
Money Orders - The money order must be drawn on U.S. funds. Please make sure your name and order/invoice number is on the money order. We will ship the products as soon as we receive the money order. We do not ship orders until we receive payment.
Checks - We will gladly accept your personal check but please understand it may delay processing for up to 14 days. We do not ship orders until we receive payment. The check must be drawn on U.S. funds from a U.S. bank. $29 fee will be charged for returned checks.
PayPal - You will be prompted to enter your PayPal information after you complete your order.
Wire Transfer - We do accept wire transfer and in some cases require it for large international orders. Customer service will notify you if wire transfer is required.
COD - We do not ship COD at this time.
Shipping Options
UPS Ground - (USA 48 states only!) 2 to 5 business days
USPS Priority - (USA, PO boxes) 2 to 3 business days
USPS Priority - (Alaska/Hawaii and APO/FPO military) 4 to 12 business days
International - (all countries other than the USA) 2 to 12 business days
Due to our in stock guarantee, 99.9% of orders are shipped within 24 hours or less! Our shipping charge is based on the weight of the products ordered and is calculated automatically as you add products to your cart and select your desired shipping method. Orders with total calculated weight greater than 100 pounds will appear as a shipping charge of $0; however, these orders require a custom shipping quote requiring payment for actual shipping charges to be approved before processing shipment. For domestic orders within the continental 48 United States, there are two shipping options available: UPS ground or USPS priority. All Alaska/Hawaii, PO boxes and military (APO/FPO) shipping addresses must be sent via USPS priority. We currently have one international mail option: USPS Priority Mail International.
Addressing Errors
We will charge you a $10 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number you will be charged the $10 fee since the shipping company will charge us a fee for this correction.
Delivery/Shipping Time - Approximate delivery time for credit card orders for in-stock merchandise is between 2 to 5 business days depending on the destination. Please allow extra time to account for weekends and holidays. Money orders are usually shipped within 24 hours after receipt. Personal check orders are held for up to 14 working days.
Shipping Charges - Shipping Charges are based on total weight of order and the shipping method you choose. If you choose a shipping method which is incompatible with your delivery address, you will either be refunded the difference and your order will be shipped automatically or you will be contacted for approval of the correct shipping charges before we process your shipment.
APO/FPO, Alaska, Hawaii and California - Due to recent USPS shipping rate increases and dimensional weight surcharges, we may need to collect additional shipping charges for large or heavy orders. You will be contacted for approval of additional shipping charges, in the instance that additional postage is necessary prior to shipment. We appreciate your understanding!
Orders over 100 Pounds - Orders with total calculated weight greater than 100 pounds will appear as a shipping charge of $0; however, these orders require a custom shipping quote requiring payment for actual shipping charges to be approved before processing shipment.
Drinks - orders containing drinks (RTD's, 12 and 24 bottle cases, etc.) must be shipped to a physical address. We prefer to ship drinks via UPS. We can ship orders of this nature USPS (shipping cost is higher); however, we cannot be liable for damages if you don't select the optional insurance.
Please contact Customer service at Vitamingiantsupport@fitstopcorp.com with any questions
In Stock/Out of Stock
What "In Stock" Means: The In Stock indicator listed on each product detail page tells you that we have at least one unit of the item you wish to order in one of our warehouses and we expect to be able to prepare this item for shipment within a few hours in the majority of cases to a few days (depending on the inventory availability). In rare cases, an item may appear In Stock, when it actually is Out of Stock. We will make every effort to accommodate you in this rare circumstance and apologize for any inconvenience this may cause.
Out of Stock: This item is currently not in stock and it is not available for ordering.
Availability of Popular Items: Popular items sell out quickly. It is possible for you to see a message that an item is "In Stock" on the product detail page, but discover it is sold out by the time you place your order.
Backorders
From time to time we may experience product shortage due to high volume of sales. Most often the product is on back order from the manufacturer. We will notify you via email or phone immediately if we do not have on-hand stock to fill your order. We ask your patience in these situations. These are rare instances but can happen on occasion.
Returns
You must call us during our normal business hours for a return authorization and instructions from one of our customer service representatives prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. We do not allow any nutrition bars to be returned for credit. A return authorization must be given or we may refuse the package. A 10% restocking fee will be applied for unopened merchandise returned within 10 days of your receipt of shipment. A 25% restocking fee will be applied to returns after 10 days. No product returns will be accepted after 30 days.
Shortages/Mis-Shipments
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it.
Because of our double-check packing system, we have a minimum amount of errors. On the rare occasion of a shortage, please thoroughly inspect the box a second time for the product(s). If the product(s) still cannot be found, or if any other problems exist, contact your sales person within 24 hours of receipt of the shipment for correction.
Package Insurance
We are pleased to provide package insurance as an added guarantee to provide product or order replacement under the circumstances listed below.
What Package Insurance Covers:
Damages: If you opt for the optional package insurance for only $2.99 and one or more of the products you ordered arrives damaged, call our customer service department to file a claim. Your claim will be processed ASAP. As soon as your claim is approved we will replace the damaged product(s) at no cost to you.
Lost or stolen in the mail: If your order is lost or stolen in the mail, we will reship the entire order, providing reasonable time for delivery has been allowed and the tracking information shows your package has NOT been delivered to the address you provided us. A mandatory waiting period of 14 to 21 days is required from the expected delivery date of the package, before your claim can be processed.
What Packing Insurance Does Not Cover:
A package showing delivered: If the tracking information shows your package has been delivered to the address you provided us, but you still don't have your package, optional package insurance does not apply. If you live in an apartment, check to see if a neighbor picked the package up for you or if the package is waiting for you in the main office. If you still can't find your package, we will go through the typical process of filing a claim with the shipping carrier to rectify the situation.
Product Guarantees: Purchasing the optional insurance does not guarantee that you'll like the flavor, product or obtain specific results. We will not replace a product for these reasons.
Against loss or damage caused by or resulting from: (a) hostile or warlike action in time of peace or war, including action hindering combating or defending against an actual, impending or expected attack, (1) by any government or sovereign power (de jure facto), or by any authority maintaining or using military, naval or air forces; or (2) by military, naval or air forces; (3) by an agent of any such government power, authority or forces; (b) any weapon of war employing atomic fission or radioactive force whether in time of peace or war; (c) insurrection, rebellion, revolution, civil war, usurped power or action taken by governmental authority in hindering, combating or defending against such an occurrence, seizure or destruction under quarantine or Customs regulations, confiscation by order of any government or public authority or risks of contraband or illegal transportation of trade.
Weather: Damages arising from changes in temperature or humidity, or other deterioration, any remote or consequential loss, whether or not arising out of a peril are not covered by package insurance.
Fraud Policy: By purchasing insurance online, you certify that all information provided is accurate and truthful. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000.00 (18 USC 1001). In addition, a civil penalty of up to $5,000.00, and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802).
Warning: any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.
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